1. General

These General Terms and Conditions are drawn up in accordance with consumer protection regulations, recommendations of the Chamber of Commerce and Industry of Slovenia, and international codes for e-commerce and electronic business. The website blendergroup.si (hereinafter referred to as the "Website") is managed by Blendergroup d.o.o., an e-commerce service provider (hereinafter referred to as the "Merchant").

Upon registration on the Website, a visitor receives a username, which is identical to their email address, and a password chosen by the user. The username and password unambiguously identify the user and link them to the entered data. By registering, the visitor confirms and guarantees that they are a fully capable adult. Registration grants the visitor user status and the right to make purchases. Upon purchasing a product, the user becomes a buyer.

These General Terms and Conditions govern the operation of the Website, the rights and obligations of the visitor, user, and buyer, as well as the commercial relationship between the Merchant and the user as a buyer of products offered on the Website.

2. Accessibility of Information

The Merchant commits to ensuring that the following information is always available to the user:

• Identity details of the Merchant (in particular, the company name, registered office, and registration number);
• Contact information allowing fast and efficient communication with the Merchant (email address, telephone number, etc.);
• Essential characteristics of the products or services offered on the Website, including after-sales services and warranties;
• Information on product or service availability;
• Delivery terms and conditions, including location and delivery timeframes;
• Payment options and details;
• Duration of validity of any offer on the Website;
• Terms, conditions, and time limits for withdrawal from the contract;
• Information regarding product return policies, including any costs incurred by the user;
• Information on the customer complaint process, along with contact details for the Merchant’s customer service.

3. Product Offer, Delivery Timeframes, and Acceptance

Due to the nature of online retail, the product range on the Website is updated frequently and rapidly.

The delivery timeframe for items in stock is 3 working days for delivery addresses in Slovenia, unless Pošta Slovenije delivers to specific locations later (see Section 10). For all other items, the delivery timeframe indicated next to the product on the Website applies. Every product on the Website is accessible within a reasonable timeframe.

When placing an order, the user may select the following collection method:

•    Cash on delivery via post, in which case postage costs also apply.

4. Payment Methods

The Merchant provides the following payment methods for purchases made on the Website:

•    Cash on delivery, in which case the online price applies (see Section 5);
•    Bank transfer to the Merchant's bank account based on an issued proforma invoice/offer, in which case the online price applies (see Section 5);
•    Via PayPal, in which case the online price applies (see Section 5).

Payment by payment card or credit card, as well as installment payments, are only permitted if the payer’s details in the user profile match the details of the cardholder.

5. Prices

The online price applies to all registered users of the Merchant's Website. Surcharges may apply depending on the chosen payment method (see Section 4).

All prices on the Website are stated in Euros (EUR) and include VAT, unless explicitly stated otherwise. Prices on the B2B portal do not include VAT unless explicitly specified. All prices on the Website apply to the products alone and do not include delivery costs (see Sections 3 and 10). All prices are valid strictly for online orders placed via the Website.

Prices apply at the moment the order is submitted and do not have predetermined validity; therefore, they apply until updated. Despite extreme efforts to provide the most accurate and up-to-date information, pricing errors may occur. In such events, or if a product price changes during order processing (between order submission and order confirmation), the Merchant will:

   Notify the user (buyer) and inform them of the new prices. The user (buyer) may then change their order, cancel it in whole or in part, or confirm the order at the new prices, all free of charge; or

   Allow the user (buyer) to cancel the purchase while offering a mutually beneficial and satisfying solution.

6. Purchasing Process

6.1. Technical Steps Leading to the Conclusion of a Sales Contract

During the purchase process, the following technical steps are available to the user (buyer):

• Logging in to the Website using an email address and password, if the user (buyer) has previously created a user account (see Section 1);
• Searching for a specific product in the product catalog on the Website;
• Selecting a product for purchase;
• Adding the selected product to the shopping cart;
• Specifying the quantity of the selected product in the shopping cart;
• Reviewing the price of the selected product and quantity, including applicable taxes;
• Selecting a delivery method (see Sections 3 and 10);
• Selecting a payment method (see Section 4);
• Reviewing the complete order, including the selected delivery method and calculated delivery costs (if applicable); and
• Confirming and submitting the order, thereby completing the purchase (see Sections 6.3 and 6.4).

6.2. Technical Means for Identifying and Correcting Errors Prior to Order Submission

Prior to submitting an order, the graphic user interface allows the user (buyer) to easily and immediately:

•    View and review which items have been added to the shopping cart;
•    View and review individual product prices and the total cost of the selected quantity;
•    Modify the quantity of individual items and recalculate the updated total price;
•    Remove items from the shopping cart; and
•    Review applicable tax rates and amounts calculated based on the item price.

Before confirming the order, the user (buyer) can also:

•    Change the selected delivery method;
•    Change the selected payment method; and
•    Review and confirm individual changes.

6.3. Order Received

Upon submitting an order, the user (buyer) receives an email confirmation from the Merchant stating that the order has been received. Within 1 hour of receiving this notification, the user (buyer) has the option to cancel the order without consequences. Aside from order cancellation, the contents of the order cannot be altered after submission. Comprehensive details regarding order status and content are accessible to the user in their profile on the Merchant's Website at all times.

6.4. Order Confirmed

If the user (buyer) does not cancel the order, it proceeds to further processing. Upon receipt, the Merchant reviews the order, checks item availability, and either confirms or rejects the order with justification. The Merchant may contact the user (buyer) via telephone using the provided contact number to verify data or ensure delivery accuracy. Upon confirming the order, the Merchant notifies the user (buyer) of the estimated delivery timeframe by email. At this stage, the sales contract for the purchase of the ordered items between the user (buyer) and the Merchant is irrevocably concluded (see Section 7).

6.5. Goods Dispatched

The Merchant prepares and dispatches the ordered items within the agreed timeframe and notifies the user (buyer) by email. In this email, the Merchant also informs the user (buyer) of the return policy and provides contact details in case of complaints or delivery delays.

7. Sales Contract

The Merchant issues a written invoice to the user purchasing products from the Website, detailing costs and explaining the right to withdraw from the purchase by returning the product, where applicable and possible. The sales contract in the form of a purchase order is stored electronically on the Merchant's server and is accessible to the user (buyer) in their user profile at any time. The sales contract is concluded in the Slovenian language.

The sales contract between the Merchant and the user (buyer) is concluded at the moment the Merchant confirms the order (see Section 6.2). From that moment on, all prices and terms of purchase are fixed and binding for both the Merchant and the user (buyer).

8. Right of Withdrawal and Product Returns

The user (buyer) has the right to notify the Merchant at narocila@bodygain.si within 14 days of receiving the ordered products that they are withdrawing from the sales contract, without needing to state a reason. Returning the purchased products within the withdrawal window is considered notice of withdrawal. The only cost borne by the user (buyer) in connection with contract withdrawal is the cost of returning the products to the Merchant.

Purchased products must be returned to the Merchant no later than 30 days from submitting the notice of withdrawal. Products must be returned undamaged, in their original packaging, and in unchanged quantities, unless the items were destroyed, damaged, lost, or reduced through no fault of the user (buyer). If the package received by the user (buyer) is physically damaged, missing contents, or shows signs of opening, the user (buyer) must initiate a complaint process with Pošta Slovenije (see Section 15). Returns are not accepted for software, audio/video media, or if the user (buyer) has broken a security seal.

For returned products, the Merchant will refund the purchase amount or credit spent gift vouchers as soon as possible, and no later than 30 days after receiving the notice of withdrawal. Promotional codes and discounts used will not be refunded. Refunds are issued to the user's (buyer's) personal bank account, while used gift vouchers are re-issued as store credit.

9. Warranty

Products are covered by a warranty if so indicated on the invoice or warranty card. The warranty is valid subject to following the instructions and conditions stated on the warranty card and presenting the invoice. The warranty period is specified on the warranty card or invoice. Warranty information is also listed on the Website alongside product details. If no warranty information is provided on the Website, the product does not carry a warranty.

The user (buyer) may claim warranty service through the Merchant or directly from the manufacturer or its authorized service center. Warranty claims require the warranty card and original invoice. The manufacturer or authorized service center must complete warranty repairs within 45 days of receiving the item; otherwise, the item must be replaced with an equivalent, fully functional product.

10. Delivery

The Merchant will deliver ordered products within the agreed timeframe. The Merchant’s contractual delivery partner is Pošta Slovenije. The Merchant reserves the right to select an alternative delivery service if it enables more efficient order fulfillment.

If items are accepted via cash on delivery, the buyer also pays the applicable postal fees.

11. Security

The Merchant uses appropriate technological and organizational measures to protect the transmission and storage of personal data and payments. For these purposes, the Merchant utilizes a 128-bit SSL certificate issued by an authorized organization.

The user is also responsible for their own security by safeguarding their username and password and ensuring adequate software and antivirus protection on their device.

12. Child Protection

The Merchant does not knowingly accept orders from anyone known or suspected to be a child without explicit permission from their parents or guardians. The Merchant does not offer unrestricted access to products or services that may be harmful to children.

Without explicit parental or guardian permission, the Merchant will not accept any personal data concerning children, nor will it disclose data received from children to third parties, except to parents or guardians.

Any communication directed at children will be age-appropriate and will not exploit children's trust, lack of experience, or sense of loyalty.

13. Privacy Policy

The Privacy Policy forms an integral part of these General Terms and Conditions.

14. User Reviews and Product Ratings

Reviews, comments, and product ratings submitted by users or visitors are part of the Website’s functionality and are intended for the user community.

The Merchant is not responsible for the content of reviews, comments, and ratings submitted by users or visitors. The Merchant reviews submissions prior to publication and reserves the right to reject any that contain obvious falsehoods, are misleading, offensive, obscene, or deemed by the Merchant to provide no value to other users. The Merchant disclaims all liability arising from information published in user reviews and comments.

By submitting a review, comment, or rating, the user or visitor explicitly agrees to the terms of use and authorizes the Merchant to publish all or part of the text in electronic and other media. The Merchant reserves the right to use submitted reviews for an unlimited time and for any business purpose, including publication in advertisements or marketing materials. The author warrants that they hold the moral and material copyrights to the submitted text and transfers these rights to the Merchant free of charge, non-exclusively, and indefinitely.

15. Liability

The Merchant makes every effort to ensure that the information on the Website is accurate and up to date. However, product features, delivery times, or prices can change so rapidly that the Merchant may fail to update the Website in real time. In such cases, the Merchant will inform the user (buyer) of the changes and allow them to cancel or modify their order (see Section 5).

Although the Merchant strives to present accurate product photography, all images are symbolic and do not guarantee specific product attributes.

From the moment an order is handed over to the courier/postal service, the Merchant is not liable for physical damage, destruction, loss, or missing items from the package, nor if the packaging shows signs of tampering. In such events, the user (buyer) must file a claim directly with Pošta Slovenije by taking the parcel to the nearest post office in its original received condition and completing a claim report. The Merchant will work alongside Pošta Slovenije to ensure the claim is resolved as quickly as possible.

16. Complaints, Disputes, and Applicable Law

The Merchant complies with applicable consumer protection laws. The Merchant maintains an effective complaint handling system and has designated contact persons for assistance via phone or email.

•    Phone support: 070 419 773
•    Email complaints: info@bodygain.si

Complaint proceedings are confidential. Within 5 business days, the Merchant will confirm receipt of the complaint, provide an estimated resolution timeframe, and keep the user (buyer) updated on progress. The Merchant strives to resolve disputes amicably. If an amicable resolution cannot be reached, exclusive local jurisdiction is assigned to the competent court in Ljubljana.

Electronic communications between the Merchant and the user (buyer) are recognized as valid evidence in court proceedings. These General Terms and Conditions and any disputes between the Merchant and the user (buyer) are governed by the substantive and procedural law of Slovenia, excluding conflict-of-law rules that would refer to the application of any other legal system.

For matters not covered by these General Terms and Conditions, provisions of the Code of Obligations, the Electronic Commerce on the Market Act, the Personal Data Protection Act, and the Consumer Protection Act shall apply.

17. Out-of-Court Settlement of Consumer Disputes

In accordance with legal standards, BodyGain does not recognize any out-of-court consumer dispute resolution provider as competent to resolve consumer disputes under the Out-of-Court Settlement of Consumer Disputes Act.

As an online provider operating within the EU, we are legally required to provide a link to the European Online Dispute Resolution (ODR) platform. The platform is accessible to consumers on this website.

The above arrangement arises from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes, and amendments to Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

18. Code of Conduct under ZEPT

Blendergroup d.o.o. operates in accordance with the Electronic Commerce on the Market Act (ZEPT) and related regulations. Further information regarding ZEPT is available on the official website of the Official Gazette of the Republic of Slovenia.

19. Amendments to the General Terms and Conditions

In the event of changes to regulations governing e-commerce, data protection, or other business operations, or changes in internal business policy, the Merchant may amend or supplement these General Terms and Conditions. Users will be notified appropriately, primarily through announcements on the BodyGain website. Any amendments or additions take effect 8 days following publication. If an amendment is required to comply with statutory regulations, it may take effect earlier.

A user who disagrees with the amended General Terms and Conditions must cancel their registration in writing within 8 days of publication. Otherwise, upon expiration of this timeframe, it shall be conclusively deemed that the user accepts the amendments.

These General Terms and Conditions were adopted by the Director of the Merchant in Ljubljana on January 5, 2026.

We wish you a pleasant and enjoyable shopping experience on our website!